Top Questions

• Why did my card get declined?
• What are the fees and limits?
• Why was my card declined online if I have enough money in my account?
• How do I get money back if I sent to the wrong person?
• How do I check my card balance and transactions?
• How can I get account assistance?
• Why are pending transactions holding part of my balance?
• How do I close my account?
• How do I report my card lost/stolen?
• How do I sign up for direct deposit alerts?
• Can I still access my funds if my card is reported lost or stolen?
• How do I activate/register a card?
• How do I dispute a transaction?
• How do I update my personal information?
• Will I have access to my funds or Greev Dot Service while my dispute is being investigated?
• How do I reset my password?

Quick Help Guides

• Account Assistance
• Activate/Register Card
• Pending/Declined Transactions
• Send Money to Another Greev Dot Card
• Replace Lost/Stolen Card
• Update Personal Information
• Access Funds on Lost/Stolen Card
• Reset Password
• Dispute a Transaction
• Add Card to Mobile Wallet
• Account Closure
• Product Comparison - Debit Cards
• Enroll in Early Direct Deposit
• Product Comparison - Cash Back
• Setup Direct Deposit Alerts
• Product Comparison - Savings